Unit 1 In the Restaurant
Unit 2 Working as a Cashier
Unit 3 Engineering Department
Unit 4 Housekeeping Department
Unit 5 Receptin
Unit 6 The Concierge
Unit 7 Telephone Switchboard
Unit 8 Transportation
Unit 9 Travel Agency
Unit 10 Escorted Tours
Unit 11 How to Deal with Difficult Tourists
Unit 12 How to Deal with Difficult Situations
Unit 13 Environmental Protection
Unit 14 Mountains and Social Backgrounds
Unit 15 Cities and Social Backgrounds
Unit 16 Cities and Social Backgrounds (2)
Unit 17 Cultual Relics and Social Backgrounds
Unit 18 Sightseeings and Social Backgrounds
Transcripts of the Listening Materials
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