Unit 1 DEFINING TECHNICAL WRITING Chapter 1 An Introduction to Technical Writing DISTINCTIONS PURPOSES IMPORTANCE TEAMWORK Business and Industry Expectations Total Quality Management and Continuous Quality Improvement Team Projects Strategies for Successful Collaboration CHAPTER HIGHLIGHTS ACTIVITIES QUIZ QUESTIONS Chapter 2 Producing the Product THE WRITING PROCESS: AN OVERVIEW THE RATIONALE FOR PROCESS Prewriting Writing Rewriting THE PROCESS IN PRACTICE Prewriting Writing Rewriting CHAPTER HIGHLIGHTS ACTIVITIES QUIZ QUESTIONS Chapter 3 Objectives in Technical Writing CLARITY Provide Specific Detail Answer the Reporter's Questions Use Easily Understandable Words Use Verbs in the Active Voice versus the Passive Voice CONCISENESS Limit Paragraph Length Limit Word and Sentence Length ACCURACY ORGANIZATION Spatial Chronological Importance Comparison/Contrast Problem/Solution ETHICS Legalities Practicalities Ethicalities Strategies for Making Ethical Decisions CHAPTER HIGHLIGHTS ACTIVITIES QUIZ QUESTIONS Chapter 4 Audience Recognition and Involvement OBJECTIVES AUDIENCE RECOGNITION High-Tech Audience Low-Tech Audience Lay Audience Multiple Audiences DEFINING TERMS FOR DIFFERENT AUDIENCE LEVELS MULTICULTURAL AUDIENCES SEXIST LANGUAGE Omission Unequal Treatment Stereotyping Pronouns Nouns AUDIENCE INVOLVEMENT Personalized Tone Reader Benefit AUDIENCE CHECKLIST CHAPTER HIGHLIGHTS ACTIVITIES QUIZ QUESTIONS Unit 2 CORRESPONDENCE Chapter 5 Memos OBJECTIVES THE DIFFERENCES AMONG MEMOS, LETTERS, AND E-MAIL CRITERIA FOR WRITING SUCCESSFUL MEMOS Subject Line Introduction Discussion Conclusion Audience Style Grammar PROCESS Prewriting Writing Rewriting EFFECTIVE MEMO CHECKLIST PROCESS LOG Prewriting Writing Rewriting SAMPLE MEMOS CHAPTER HIGHLIGHTS ACTIVITIES QUIZ QUESTIONS Chapter 6 Letters OBJECTIVES LETTER COMPONENTS Essential Components Optional Letter Components LETTER WIZARDS AND TEMPLATES LETTER FORMATS CRITERIA FOR DIFFERENT TYPES OF LETTERS Letters of Inquiry Cover Letters Good-News Letters Bad-News Letters Complaint Letters Adjustment Letters Sales Letters PROCESS Prewriting Writing Rewriting PROCESS LOG Prewriting Writing Rewriting CHAPTER HIGHLIGHTS ACTIVITIES QUIZ QUESTIONS Chapter 7 The Job Search OBJECTIVES HOW TO FIND JOB OPENINGS CRITERIA FOR EFFECTIVE RESUMES Identification Career Objectives Employment Education Professional Skills Military Experience Professional Affiliations Personal Data References Style INTERNET RESUMES ASCII Resumes HTML Resumes SAMPLE RESUMES CRITERIA FOR EFFECTIVE LETTERS OF APPLICATION Letter Essentials Introduction Discussion Conclusion Style SAMPLE LETTERS OF APPLICATION TECHNIQUES FOR INTERVIEWING EFFECTIVELY CRITERIA FOR EFFECTIVE FOLLOW-UP CORRESPONDENCE SAMPLE FOLLOW-UP LETTER CHECKLISTS CHAPTER HIGHLIGHTS ACTIVITIES QUIZ QUESTIONS Unit 3 VISUAL APPEAL Chapter 8 Document Design OBJECTIVES CHUNKING ORDER ACCESS VARIETY SUMMARY CHAPTER HIGHLIGHTS ACTIVITIES QUIZ QUESTIONS Chapter 9 Graphics OBJECTIVES Conciseness Clarity Cosmetic Appeal COLOR THREE-DIMENSIONAL GRAPHICS CRITERIA FOR EFFECTIVE GRAPHICS TYPES OF GRAPHICS Tables Figures Internet Downloadable Graphics CHAPTER HIGHLIGHTS ACTIVITIES QUIZ QUESTIONS Unit 4 TECHNICAL APPLICATIONS Chapter 10 Fliers, Brochures, and Newsletters OBJECTIVES WHY WRITE FLIERS? CRITERIA FOR WRITING FLIERS Process WHY WRITE BROCHURES? CRITERIA FOR WRITING BROCHURES Title Page (Front Panel) Back Panel Body Panels (Fold-in and Inside) Document Design Audience Recognition and Involvement Accuracy PROCESS Prewriting Writing Rewriting EFFECTIVE BROCHURE USABILITY CHECKLIST WHY WRITE NEWSLETTERS? CRITERIA FOR WRITING NEWSLETTERS The Flag Columns Headlines and Subheadings Pop-up Quotes Sidebars Table of Contents Initial Caps Newsletter Style Highlighting PROCESS Prewriting Writing Rewriting EFFECTIVE NEWSLETTER USABILITY CHECKLIST CHAPTER HIGHLIGHTS ACTIVITIES QUIZ QUESTIONS Chapter 11 Technical Descriptions OBJECTIVES Operations Manuals Product Demand Specifications Study Reports Provided by Consulting Firms Sales Literature CRITERIA FOR WRITING TECHNICAL DESCRIPTIONS Title Overall Organization Internal Organization Development Word Usage PROCESS Prewriting Writing Rewriting TECHNICAL DESCRIPTION CHECKLIST PROCESS LOG Prewriting Writing Rewriting SAMPLE TECHNICAL DESCRIPTION CHAPTER HIGHLIGHTS ACTIVITIES QUIZ QUESTIONS Chapter 12 Instructions and User's Manuals OBJECTIVES CRITERIA FOR WRITING SHORT INSTRUCTIONS Title Organization Audience Recognition Graphics Style PROCESS Prewriting Writing Rewriting EFFECTIVE INSTRUCTION CHECKLIST PROCESS LOG Prewriting Writing Rewriting SAMPLE INSTRUCTION CRITERIA FOR WRITING A USER'S MANUAL USABILITY EVALUATION CHECKLIST SAMPLE USER'S MANUAL WITH SCREEN CAPTURES SAMPLE USER'S MANUAL CHAPTER HIGHLIGHTS ACTIVITIES QUIZ QUESTIONS Unit 5 ELECTRONIC COMMUNICATION Chapter 13 E-mail, On-line Help, and Web Sites THE INTERNET—THE "INFORMATION SUPERHIGHWAY" THE INTRANET—A COMPANY'S INTERNAL WEB THE EXTRANET—A WEB WITHIN A WEB ON-LINE TECHNICAL WRITING APPLICATIONS: E-MAIL, ON-LINE HELP, AND WEB SITES E-Mail E-Mail Problems Techniques for Writing Effective E-Mail On-line Help Techniques for Writing Effective On-line Help Web Sites Web Sites versus Paper Text Criteria for a Successful Web Site Process WEB SITE USABILITY CHECKLIST CHAPTER HIGHLIGHTS ACTIVITIES QUIZ QUESTIONS Unit 6 REPORT STRATEGIES Chapter 14 Research OBJECTIVES CRITERIAL FOR WRITING RESEARCH REPORTS Audience Effective Style Formatting PROCESS Prewriting Research Techniques Writing Rewriting CHAPTER HIGHLIGHTS ACTIVITIES QUIZ QUESTIONS Chapter 15 The Summary OBJECTIVES CRITERIA FOR WRITING SUMMARIES Overall Organization Internal Organization Development Style Length Audience Recognition Grammar and Mechanics PROCESS Prewriting Writing Rewriting SUMMARY CHECKLIST PROCESS LOG Prewriting Writing Rewriting CHAPTER HIGHLIGHTS ACTIVITIES QUIZ QUESTIONS Chapter 16 Reports OBJECTIVES CRITERIA FOR WRITING REPORTS Organization Development Style TYPES OF REPORTS Trip Reports Progress Reports Lab Reports Feasibility Reports (Recommendation Reports) Incident Reports PROCESS Prewriting Writing Rewriting REPORT CHECKLIST PROCESS LOG Prewriting Writing Rewriting CHAPTER HIGHLIGHTS ACTIVITIES QUIZ QUESTIONS Chapter 17 Proposals OBJECTIVES CRITERIA FOR PROPOSALS Title Page Cover Letter Table of Contents List of Illustrations Abstract (or Summary) Introduction Discussion Conclusion/Recommendation Glossary Works Cited (or References) Appendix PROCESS Prewriting Writing Rewriting PROPOSAL CHECKLIST SAMPLE PROPOSAL CHAPTER HIGHLIGHTS ACTIVITIES QUIZ QUESTIONS Chapter 18 Oral Presentations OBJECTIVES TYPES OF ORAL PRESENTATIONS The Impromptu Speech The Memorized Speech The Manuscript Speech The Extemporaneous Speech CRITERIA FOR EFFECTIVE ORAL PRESENTATIONS Overall Organization Development Style Delivery Appearance Body Language and Gestures Visual Aids PROCESS Prewriting Writing Presentation SPEAKER'S CHECKLIST POST SPEECH ACTIVITIES CHAPTER HIGHLIGHTS ACTIVITIES QUIZ QUESTIONS Unit 7 HANDBOOK Chapter 19 Grammar, Punctuation, Mechanics, and Spelling GRAMMER RULES Agreement between Pronoun and Antecedent (Referent) Agreement between Subject and Verb Comma Splice Faulty or Vague Pronoun Reference Fragment Fused Sentence Modification Parallelism PUNCTUATION Apostrophe Colon Comma Dash Ellipses Exclamation Point Hyphen Parentheses Period Question Mark Quotation Marks Semicolon MECHANICS Abbreviations Capital Letters Numbers SPELLING PROOFREADER'S MARKS ACTIVITIES GRAMMER QUIZ References Index
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