經理人變革管理手冊

出版說明
前言：變革時期的管理
Managing in times of change
第1篇 了解變革對你的影響
Understand how change affects you
1 清楚變革的過程
Understand the "from-to"
2 選擇建設性的回應方式
Choose a productive response
3 尋找機會
Seek the opportunity
4 集合所有的資源
Gather your assets and resources
5 制定個人目標
Forge personal goals
6 言行一致
Walk the talk
7 學習與不確定因素共處
Make friends with ambiguity
第2篇 團隊的適應能力有多強
How adaptable is your team?
8 把現狀勾勒出來
Paint a picture of what is happening
9 為新游戲制定新規(guī)則
Build new rules for a new game
10 保留依然重要的東西
Remember what is still important
11 應變、適應、調整
Improvise, adapt, adjust
12 衡量并在進步時給予贊美
Measure and celebrate progress
13 要團隊負起責飪
Hold the team accountable
14 粉碎謠言
Squash the rumor mill
15 讓團隊成員參與決策過程
Get team members involved
16 團隊表現良好時給予獎勵
Reward the team for progress
第3篇 協助員工走出困境
Help people get unstuck
17 了解人性對于變革的自然反應
Understand natural reactions to change
18 為不適應的員工提供個別的協助
Customize help for struggling individuals
19 表現出感同身受
Offer empathy
20 正視員工的不滿
Actively surface dissatisfaction
21 強調員工個人利益
Pinpoint the positives for individuals
22 因材施用
Tailor positive tasks for individuals
23 鼓勵員工告別過去
Encourage individuals to let go of the past
24 員工對的時候要支持他們
Stand up for people if they are right
詞匯表
Glossary