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    Microsoft WINDOWS XP桌面應用程序用戶支持與故障排除

    Microsoft WINDOWS XP桌面應用程序用戶支持與故障排除

    定 價:¥280.00

    作 者: (美)沃爾特·格蘭、(美)托尼·諾薩普
    出版社: 世界圖書出版公司
    叢編項:
    標 簽: WindowsNT/2000/XP

    ISBN: 9787506283144 出版時間: 2007-06-01 包裝: 平裝
    開本: 16 頁數(shù): 714 字數(shù):  

    內(nèi)容簡介

      作者簡介:Walter Glenn, Microsoft Certified System Engineer (MCSE), Microsoft Certified Desktop Support Technician (MCDST), and Microsoft Certified Trainer (MCT), has been a part of the com-puter industry for more than 17 years and currently works in Huntsville, Alabama, as a consultant, trainer, and writer. Walter is a regular columnist in Microsoft's TechNet Zone and is the author or coauthor of nearly 20 computer titles, including Microsoft Exchange Server 2003 Administrator's Companion (Microsoft Press, 2003), Mike Meyers' MCSA Managing a Microsoft Windows Server 2003 Network Environment Certifica- tion Passport (Exam 70-291) (Osborne, 2003), and MCSE Self-Paced Training Kit (Exam 70-297): Designing a Microsoft Windows Server 2003 Active Directory and Net- work Infrastructure (Microsoft Press, 2003). He has also written a number of Web- based courses that are geared toward Microsoft certification training.

    作者簡介

      Walter Glenn, Microsoft Certified System Engineer (MCSE), Microsoft Certified Desktop Support Technician (MCDST), and Microsoft Certified Trainer (MCT), has been a part of the com-puter industry for more than 17 years and currently works in Huntsville, Alabama, as a consultant, trainer, and writer. Walter is a regular columnist in Microsoft's TechNet Zone and is the author or coauthor of nearly 20 computer titles, including Microsoft Exchange Server 2003 Administrator's Companion (Microsoft Press, 2003), Mike Meyers' MCSA Managing a Microsoft Windows Server 2003 Network Environment Certifica- tion Passport (Exam 70-291) (Osborne, 2003), and MCSE Self-Paced Training Kit (Exam 70-297): Designing a Microsoft Windows Server 2003 Active Directory and Net- work Infrastructure (Microsoft Press, 2003). He has also written a number of Web- based courses that are geared toward Microsoft certification training.

    圖書目錄

    Acknowledgments
    About This Book
    Intended Audience
    Prerequisites
    About the CD-ROM
    Features of This Book
    Part 1: Learn at Your Own Pace
    Part 2: Prepare for the Exam
    Informational Notes
    Notational Conventions
    Keyboard Conventions
    Getting Started
    Software Requirements
    Hardware Requirements
    Setup Instructions
    The Microsoft Certified Professional Program
    Certifications
    Requirements for Becoming a Microsoft Certified Professional
    Technical Support
    Evaluation Edition Software Support
    Part 1 Learn at Your Own Pace
    1 Introduction to Desktop Support
    Why This Chapter Matters
    Before You Begin
    Lesson 1: Introduction to Supporting Users
    The End User's Level of Expertise
    Traits of a Good Desktop Support Technician
    Lesson Review
    Lesson Summary
    Lesson 2: Overview of Corporate Environments
    Types of Networks
    Tier Structure
    Job Titles and Requirements
    Practice: Identifying Tasks in a Corporate Environment
    Lesson Review
    Lesson Summary
    Lesson 3: Overview of Noncorporate Environments
    Telephone Call Centers
    Repair Shops and Private Businesses
    Internet Service Providers
    Lesson Review
    Lesson Summary
    Case Scenario Exercises
    Scenario 1.1
    Scenario 1.2
    Chapter Summary
    Exam Highlights
    Key Points
    Key Terms
    Questions and Answers
    Resolving a Service Call
    Why This Chapter Matters
    Before You Begin
    Lesson 1: Knowing What to Ask
    Asking Who, When, What, Why, and How
    Reproducing the Problem
    Lesson Review
    Lesson Summary
    Lesson 2: Determining a Solution
    Understanding General Troubleshooting Procedures
    Locating the Answers
    Working Through Possible Solutions
    Practice: Determining a Solution
    Lesson Review
    Lesson Summary
    Lesson 3: Informing and Teaching the End User
    Explaining the Problem and Solution to the End User
    Helping the User Solve Problems with Online Help and Support
    Teaching Common Maintenance Tasks
    Practice: Exploring the Windows Troubleshooters
    Lesson Review
    Lesson Summary
    3 Troubleshooting the Operating System
    4 Microsoft Outlook and Outlook Express
    5 Supporting Microsoft Internet Explorer
    6 Installing and Configuring Offlications
    7 Troubleshooting Office Applications
    8 Common Connectivity Problems
    9 Security and Security Permissions
    10 Protecting the Computer
    11 Troubleshooting Application Access on Multiuser,Multiple Boot,and Networked Computers
    12 Resolving Issues with Locally Attached Devices
    Part 2 Prepare for the Exam
    13 Configuring and Troubleshooting Applications
    14 Resolving Issues Related to Usability
    15 Resolving Issues Related to Application Customization
    16 Configuring and Troubleshooting Connectivity for Applications
    17 Configuring Application Security
    Glossary
    Index
    System Requirements

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