秘書英語

Unit 1
Reading:The Nature of Secretarial Work (Ⅰ)
Listening & Speaking:Communicating with Your Customers
Writing: Leaving a Message
Extensive Reading: The Nature of Secretarial Work (Ⅱ)
Unit 2
Reading: Skills Required to Be a Secretary
Listening & Speaking:Making Business Appointments
Writing: Interoffice Memorandum
Extensive Reading:Whet Makes a Good Secretary?
Unit 3
Reading:Top 10 Qualities of a Good Secretary
Listening & Speaking: Business Inquiries
Writing:Notice
Extensive Reading: Secretarial Signs of the Times
Unit 4
Reading:The Secretary's Role at Meetings
Listening & Speaking:Negotiating Prices
Writing: Agenda
Extensive Reading:How to Write an Agenda
Unit 5
Reading: Tips to Run Productive Meetings
Listening & Speaking:Counter - Offer
Writi ng: Minutes
Extensive Reading: Taking Minutes
Unit 6
Reading: How to Write an Effective Business Letter
Listening & Speaking:Writing a Letter
Writing: Business Letter
Extensive Readi ng: Ten Tips to Simplify Your Business Correspondence
Unit 7
Reading:Getting along with Colleagues (Ⅰ)
Listening & Speaking: Entertainment
Writing:Note
Extensive Reading: Getting along with Colleagues (Ⅱ)
Unit 8
Reading: Qualities of a Good Receptionist
Listening & Speaking: Business Dinner
Writing:A Letter of Invitation
Extensive Reading: Duties of the Receptionist
Unit 9
Reading:Tips When "Answering" the Telephone Call
Listening & Speaking: Making a Phone Call
Writing.Reply to Invitation
Extensive Reading: Basic Telephone Skills
Unit 10
Reading:Filing Systems (Ⅰ)
Listening & Speaking: Marketing
Writing: Letters of Acknowledgement
Extensive Reading:Filing Systems (Ⅱ)
Unit 11
Reading: Settling Complaints
Listening & Speaking:Complaints and Adjustments
Writing:Complaints and Settlement
Extensive Reading: How to Deal With Complaints Properly
Unit 12
Reading:Travel Arrangements
Listening & Speaking: Travel
Writing:Itinerary
Extensive Reading: Etiquette of Gift Giving
Keys to Exercises
Word List