Chapter 1 Fundamentals of Business Writing Chapter 2 Inquiry and Reply Chapter 3 Offer and Counter-offer Chapter 4 Order and Confirmation Chapter 5 Payment,Shipment,Complaints and Claims Chapter 6 Business Invitations Letters,Bid Chapter 7 Thanks Letter Chapter 8 Programs and Agenda Chapter 9 Everyday Business Writing Chapter 10 Business Report Chapter 11 Memorandums Chapter 12 Functional English Writing Chapter 13 Agreements and Contracts Chapter 14 Personal Business Letters Key to Exercises 參考文獻