酒店英語(yǔ)聽(tīng)說(shuō)實(shí)訓(xùn)教程

序
前言
Unit 1 Front Office前廳服務(wù)
Lesson 1 Room Reservation客房預(yù)訂
Lesson 2 Check in住宿登記
Lesson 3 Bell Service侍應(yīng)服務(wù)
Lesson 4 Check out結(jié)賬退宿
Unit 2 Housekeeping Service客房服務(wù)
Lesson 1 Room Facilities客房設(shè)施
Lesson 2 Chamber Service房間服務(wù)
Lesson 3 Laundry Services客房洗衣
Lesson 4 Room Service客房送餐
Lesson 5 Miscellaneous Service多項(xiàng)服務(wù)
Unit 3 Food and Beverage Service餐飲服務(wù)
Lesson 1 Dinner Reservation用餐預(yù)訂
Lesson 2 Seating Guests安排座位
Lesson 3 Ordenng Food點(diǎn)菜服務(wù)
Lesson 4 Serving Dishes上菜服務(wù)
Lesson 5 Bar Service酒吧服務(wù)
Unit 4 Other Services其他服務(wù)
Lesson 1 Secretarial Service文秘服務(wù)
Lesson 2 Meeting Services會(huì)議服務(wù)
Lesson 3 Recreation Service康樂(lè)服務(wù)
Lesson 4 Telephone Service電話服務(wù)
Lesson 5 Maintenance Service 維修服務(wù)
Lesson 6 Complaints Handling投訴處理
Tapescripts錄音材料
Key to Exercises習(xí)題答案
Appendix附錄
Appendix 1 酒店組織結(jié)構(gòu)圖
Appendix 2 功能設(shè)施及提示標(biāo)識(shí)
Appendix 3 酒店常用縮略語(yǔ)
參考文獻(xiàn)