商務溝通（英文版）

Part One 0verview
Chapter 1 The Basics of Communication
溝通的概念
Chapter 2 The Communicafton Process
溝通過程
Chapter 3 Communication at the Workplace
工作中的溝通
Chapter 4 Forms of Electronic Communication：Merging Media
電子媒介溝通的多種形式
Part Two Written Communication
Chapter 5 Business Writing Style
商務英語的寫作風格和特點
Chapter 6 Basic Format for Business Letters
商務信函的基本格式
Chapter 7 Writing with Positive and Negative Information
傳遞肯定和否定信息的信函
Chapter 8 Persuasive Writing
說服性文稿
Chapter 9 Business Memos and Reports
商務備忘錄和報告
Chapter 10 Using Visual Aid in Business Writing
商務寫作中的視圖輔助
Chapter 11 Developing Surveys and Questionnaries
調研報告和問卷
Chapter 12 Electronic Communication
電子交流
Part Three Listening and Talking
Chapter 13 Listening Skills
聆聽技巧
Chapter 14 Negotiation Skills
談判技巧
Chapter 15 Business Presentation
商務陳述
Part Four Employment Communication
Chapter 16 The Employment Interview
求職面試
Chapter 17 Resumes and Cover Letters
簡歷和說明信