To the Reader 致讀者
UNIT 1:Telephone Calls 電話用語
Lesson 1:Calling for Someone 電話找人
Lesson 2:Leaving a Message 電話留言
Lesson 3:Asking for Calling Back 請求回電
Lesson 4:Invitation 邀請
Lesson 5:Making an Appointment 預約會晤
Lesson 6:Booking Plane Tickets 預訂機票
UNIT 2:Routine Office Work 日常業(yè)務
Lesson 7:Faxes 傳真
Lesson 8:Business Correspondence 商務信函
Lesson 9:Filing 文件歸檔
Lesson 10:Buying Office Supplies 購買辦公用品
Lesson 11:Memorandum 備忘錄
Lesson 12:Daily Schedule 日程安排
Lesson 13:Computer Operation 電腦辦公
Lesson 14:Arranging a Meeting 安排會議
Lesson 15:Taking Minutes 會議記錄
Lesson 16:Arranging a Business Trip 安排商務旅行
UNIT 3:External Affairs 對外事務
Lesson 17:Receiving Visitors 接待來訪
Lesson 18:In the Reception Room 在會客室
Lesson 19:Company Tours 帶客參觀
Lesson 20:Signing S Contract 簽訂合同
Lesson 21:Dealing with Complaints 處理投訴
UNIT 4:Office Communication 辦公室交流
Lesson 22:With Colleagues 同事之間
Lesson 23:Daily Problems in the Office 辦公室日常問題
Lesson 24:Recruiting 招聘人才
Lesson 25:Training 員工培訓