酒店英語

模塊一 Getting Started
模塊二 Front-Office Services
Task 1 Room Reservation
Task 2 Checking in
Task 3 Bell Service
Task 4 Telephone Service
Task 5 Checking out
模塊三 Housekeeping Services
Task 1 Room Cleaning
Task 2 Laundry and Valet Service
Task 3 Maintenance Service
模塊四 Food and Beverage Services
Task 1 Receiving the Diners
Task 2 Taking Orders
Task 3 Services during the Meal
Task 4 Room Service
模塊五 Other Services
Task 1 At the Business Center
Task 2 At the Recreation Center
模塊六 Dealing with Complaints
附錄一 英漢酒店常用詞匯
附錄二 英漢酒店餐飲服務專用詞匯表
參考文獻