前言 Project One Writings for Internal Communications Task One Notes Task Two Notice of Meeting Task Three Minutes of Meeting Task Four Memos Task Five Notices Task Six E-mail Task Seven Schedule & Itinerary Task Eight Business Report Project Two Ritual PR Writing Task One Letters of application Task Two Resume Task Three Letters of Invitation Task Four Letters of Congratulations Task Five Letters of Thanks Task Six Letters of Apology Task Seven Name Card Task Eight Welcome Speech Project Three Foreign Trade Correspondence Task One Written Business Communications., Task Two Establishing Business Relationship., Task Three Making Inquiries Task Four Making Quotations/Offers Task Five Making Counter-offers Task Six Placing Orders Task Seven Making Payment Task Eight Packing Task Nine Shipping Task Ten Insurance Task Eleven Complaints & Claims Appendix 參考文獻
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