前言 Chapter One Business Promotion 模塊一 公司業(yè)務(wù)推廣An Introduction to the Tasks任務(wù)介紹Task 1 Introducing a Logistics Company任務(wù)1 介紹物流公司Task 2 Introducing the Corporate Business任務(wù)2 介紹公司業(yè)務(wù)Task 3 WritinganEmail ontheBusiness Promotion任務(wù)3 撰寫與公司業(yè)務(wù)推廣相關(guān)的E-mail Chapter Two Customer Service 模塊二 客戶服務(wù)An Introduction to the Tasks任務(wù)介紹Task 1 Receiving Client Coultation任務(wù)1 接受客戶咨詢Task 2 Dealing with Disputes任務(wù)2 處理糾紛Task 3 Resolving Customer Complaints任務(wù)3 解決客戶投訴 Chapter Three Storage 模塊三 倉儲(chǔ)An Introduction to the Tasks任務(wù)介紹Task 1 IntroducingaWarehouseanditsDesign任務(wù)1 介紹倉庫及其設(shè)計(jì)Task 2 Communicating the Storage ofGoods任務(wù)2 貨物儲(chǔ)存問題溝通 Chapter Four Packaging 模塊四 包裝An Introduction to the Tasks任務(wù)介紹Task l Communication on Packaging Design任務(wù)1 包裝設(shè)計(jì)溝通Task 2 Dealing with Complaints on Packaging任務(wù)2 解決包裝問題投訴 Chapter Five Traportation 模塊五 運(yùn)輸An Introduction to the Tasks任務(wù)介紹Task 1 Selecting Mode ofTraport任務(wù)1 選擇運(yùn)輸方式Task 2 Deciding Traportation Route任務(wù)2 決定運(yùn)輸路線Task 3 Optimizing Traport Program任務(wù)3 優(yōu)化運(yùn)輸方案 Chapter Six Commissioned Carrier 模塊六 委托承運(yùn)An Introduction to the Tasks任務(wù)介紹Task 1 Choosing the Carrier任務(wù)1 選擇承運(yùn)人Task 2 Negotiating with the Carrier任務(wù)2 與承運(yùn)人談判Task 3 DealingwithRelatedIssues with the Carrier任務(wù)3 與承運(yùn)人處理相關(guān)事宜 Chapter Seven Purchasing 模塊七 采購An Introduction to the Tasks任務(wù)介紹Task 1 Receiving the Duty ofPurchasing任務(wù)1 接受采購任務(wù)Task 2 Fulfilling Purchasing Process任務(wù)2 實(shí)施采購過程 Chapter Eight Supply Chain Management 模塊八 供應(yīng)鏈管理An Introduction to the Tasks任務(wù)介紹Task 1 Developing Supply Chai任務(wù)1 發(fā)展供應(yīng)鏈Task 2 Solving Supply Chain Problems任務(wù)2 解決供應(yīng)鏈問題Chapter Nine International Freight Documents 模塊九 國際貨運(yùn)代理基礎(chǔ)單據(jù)An Introduction to the Tasks任務(wù)介紹Task Undetanding and Filling in International Freight Documents任務(wù) 認(rèn)識(shí)并填制國際貨運(yùn)代理基礎(chǔ)單據(jù) Chapter Ten Ipection 模塊十 報(bào)驗(yàn)An Introduction to the Tasks任務(wù)介紹Task 1 Communication on Cargo Ipection任務(wù)1 貨物報(bào)驗(yàn)溝通Task 2 Undetanding Basic Ipection Documents任務(wù)2認(rèn)識(shí)報(bào)驗(yàn)基礎(chǔ)單據(jù)Task 3 Filling in Import and Export Ipection Documents任務(wù)3 填制進(jìn)出口報(bào)驗(yàn)單 Chapter Eleven Filling in Import and Export Declaratio 模塊十一 填制進(jìn)出口報(bào)關(guān)單An Introduction to the Tasks任務(wù)介紹Task 1 FillinginImportDeclaratio任務(wù)1 填制進(jìn)口報(bào)關(guān)單Task 2 Filling in Export Declaratio任務(wù)2 填制出口報(bào)關(guān)單參考答案參考文獻(xiàn)