Unit 1 Business Letters 1. Writing of the LetteLs Unit 2 Establishment & Development of Business Relations 2. Making Self-introduction 3. Starting Business Relations with an Exporter 4. Request for the Establishment of Business Relations 5. A Reply to the Request for the Establishment of BusinessRelations Unit 3 Enquiries and Offers 6. Making an Enquiry 7. Making an Offer 8. Sending Proforma Invoice 9. Making a Voluntary Offer Unit 4 Counter-offers 10. Reque. st for Lower Price 11. Declining Price Reduction 12. Concession on Price 13. Increase in Price Unit 5 Business Contracts and Orders 14. Piacing an Order 15. Sending a Sales Confirmation 16. Booking a Repeat Order 17. Failin. g to Supply Unit 6 Payment of Goods 18. Request for Payment by DlP 19. Declining Payment by DlA 20. Modifying Terms of Payment Unit 7 Establishment of and Amendment to L/C 21. Urging Establishment of L/C 22. Application for Establishment of L/C 23. Asking for Extension of L/C 24. Amendment to L/C Unit 8 Packing 25. Discussions About the Package Between the Buyer and theSeller Unit 9 Shipment 26. Advising Shipment 27. Urging Shipment 28. Proposing Partial Shipment and Transshipment 29. Inquiring About Shipping Containers Unit 10 Insurance 30. Asking the Seller to Cover Insurance 31. Covering Insurance for the Buyer 32. Request for Excessive Insurance 33. Asking the Insurance Company to Insure the Shipment Unit 11 Claims and Settlement 34. Complaining of Wrong Dispatch 35. Apologizing for the Complaint 36. Claims 37. Settlement of Claims Unit 12 Agency 38. Importer Asks for Sole Agency 39. Declining the Request for Sole Agency 40. Entrusting Customers with Sole Agency …… Unit 13 Electronic Communications Unit 14 Effective Writing：Avoid Cliche Unit 15 Foreign Direct Investment
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