大堂 Guestcomestoregister請客人登記 Introducingfacilities介紹設(shè)施 Showing guest to his room帶領(lǐng)客人去他的房間 Changing money換錢 Cashingtravellerschecks兌現(xiàn)旅行支票 Guestrefusestoacknowledgemeterreading 客人拒絕接受電話計時表的記錄 Explaining wiringfee to the guest 向客人解釋電匯款手續(xù)費(fèi) Ordering newspapers訂閱報紙 Newspaper is late報紙送晚了 Guest receives a package notice客人接到包裹通知 Guestislookingforaletter客人查找一封信 Announcing visitors to guests通知有客人來訪 Visitors After 11：00P.M.晚上11點(diǎn)之后的拜訪 Cashier calls to remind guest topay his bill 出納員打電話提醒客人付賬 Payingby creditcard用信用卡結(jié)帳 Paying cashin U.S.dollars用美元現(xiàn)金結(jié)賬 Guest inquires about interest charge debit notice 客人詢問有關(guān)利息欠單事宜 A message留言 Checking out結(jié)賬 Well-wishing祝愿 Arranging a taxi安排出租車 客房 Showing the guest to the room將客人帶到房問。 Introducing self，going over list offurnishings 介紹自己，查對客房設(shè)施清單 Establishing linesfor open communication 建立與客人的溝通關(guān)系 Atthedoor進(jìn)入客人房間之前的禮貌用語 Permission to touch guests things 在接觸客人物品前應(yīng)得到客人允許 Leaving離開客人房間時的禮貌用語 Special requests特殊要求 Morning call喚醒服務(wù) Miscellaneous questions其他問題 Mistake on laundry slip洗衣單上的錯誤 Dontdeliverlaundryontime未按時送回洗燙衣服 Delivering to the wrong room衣服送錯房間 Guest not satisfied客人不滿意 Guestthinks billistoohigh客人認(rèn)為費(fèi)用太高 Wash miscellaneous items其他的洗滌服務(wù) Toiletproblems衛(wèi)生間的問題 Complaint about quality of cleaning service 清潔服務(wù)質(zhì)量投訴 Otherproblems其他問題 Arranging a convenient time to have somethingfixed 安排合適的時間為客人修理東西 餐飲 Bookingatablebytelephone電話預(yù)訂 A reservation with special requirement專門預(yù)訂 The restaurant isfull餐廳已滿 Room service送餐服務(wù) Breakfastfor tourists旅游者的早餐 Coffee break休息時的加餐 Theformal banquet正式宴會 Recommendation ofsome special dishes 推薦風(fēng)味菜 Ordering Chinesefood點(diǎn)中餐 Ordering dessert點(diǎn)甜點(diǎn) When somethingisout當(dāng)客人點(diǎn)菜沒有時 Paying the bill付賬 Amiscalculationonthebill賬單上的差錯 Rejecting the guests tipping politely 禮貌地謝絕客人的小費(fèi) Special services特別服務(wù) Helping the guests tofind their lost things 幫助客人找回失物 Complaints投訴 Service in the bar酒吧服務(wù) In the snack bar在小吃店 In the night club在夜總會
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