Chapter 1 日常前臺(tái)服務(wù)Daily Reception Services........................1
Section 1 預(yù)訂客房Reserving a Room..................................................................2
1預(yù)訂一個(gè)標(biāo)準(zhǔn)間Book a Standard Room
2新會(huì)員訂房有優(yōu)惠A Special Rate for New Members
Section 2 團(tuán)體預(yù)訂Group Reservation................................................................8
1旅游團(tuán)預(yù)訂Traveling Company Booking
2推薦酒店Recommend Hotels
Section 3更改預(yù)訂Changing a Reservation.......................................................14
1接受更改Accept the Change
2無法變更日期Cannot Change the Date
Section 4取消預(yù)訂Cancelling a Reservation......................................................20
1計(jì)劃改變Plan Change
2因有會(huì)議取消Cancel for a Meeting
Section 5酒店情況與位置Hotel Information and Location.............................26
1設(shè)施齊全Well-equipped Facilities
2走路去酒店Walk to the Hotel
Section 6客房要求與設(shè)施Room Demands and Facilities.................................32
1房間的情況What the Room Is Like
2設(shè)備齊全的雙人間Well-equipped Double Room
Section 7房?jī)r(jià)與付款事項(xiàng)Prices and Payments................................................38
III II
1房費(fèi)包括早餐The Rate with Breakfast
2公司賬戶付款Payment on the Company Account
Section 8登記入住Checking In...........................................................................44
1核對(duì)訂單號(hào)Check the Order Number
2我想登記入住I’d Like to Check In
Section 9兌換外幣Exchanging Foreign Currencies ..........................................50
1貨幣兌換Money Exchange
2兌現(xiàn)支票Cash the Check
Section 10店內(nèi)向?qū)sking the Way..................................................................56
1洗手間在哪里Where Is the Washroom
2去酒吧的路The Way to the Bar
Section 11寄存物品Depositing Goods..............................................................61
1晚點(diǎn)取行李Be Late to Claim Luggage
2隨身攜帶貴重物品Take the Valuables with You
Section 12領(lǐng)取物品Collecting Items.................................................................67
1取行李Claim Luggage
2少了一件行李One Piece Is Missing
Section 13投訴與問題Complaints and Problems ............................................73
1水一直流個(gè)不停Water Keeps Running
2隔壁太吵So Noisy Next Door
Section 14處理投訴Dealing with Complaints...................................................79
1無禮的服務(wù)態(tài)度Rude Service Attitude
2抱怨房間很臟Complain About the Dirty Room
Section 15結(jié)賬退房Checking Out.....................................................................85
1用現(xiàn)金結(jié)賬Pay in Cash
2用旅行支票支付Pay with Traveler’s Check
Chapter 2 日常客房服務(wù)Daily Room Services.............................91
Section 1提送行李Carrying Luggage.................................................................92
1送行李上樓Send the Luggage Up
2提行李下樓Bring the Luggage Down
Section 2引客進(jìn)房Check-in to the Room.........................................................98
1為客人打開房門Open the Door for the Guest
2幫客人安頓下來Help the Guest to Settle Down
Section 3送錯(cuò)行李Delivering the Luggage to the Wrong Room...................104
1弄錯(cuò)了Make a Mistake
2描述行李Describe the Luggage
Section 4清理客房Cleaning Up the Room......................................................109
1預(yù)約打掃房間Book for Cleaning Up the Room
2收拾房間Tidy Up the Room
Section 5維修服務(wù)Maintenance Service..........................................................115
1電工的優(yōu)質(zhì)服務(wù)Electrician’s Excellent Service
2抽水馬桶堵住了The Toilet Is Clogged
Section 6送餐服務(wù)Meal Delivery Service........................................................121
1訂早餐Order Breakfast
2送餐入房Delivery of Order
Section 7洗衣服務(wù)Laundry Service..................................................................127
1不會(huì)掉色的The Color Won’t Run
2快洗且去污Express Service and Remove Stain
Section 8送衣服務(wù)Delivering Laundry Service................................................133
1送衣到客房Send Laundry to the Room
2衣領(lǐng)燙焦了The Collar Is Burnt by Iron
Section 9喚醒服務(wù)Morning Call Service..........................................................138
V IV
1電話叫醒Wake-up by Phone
2人工叫醒服務(wù)Wake-up by Knocking at the Door
Section 10調(diào)換房間Changing a Room............................................................144
1房間太吵了It’s Too Noisy
2換一個(gè)向陽(yáng)的房間Change a Sunny Room
Section 11延長(zhǎng)住宿服務(wù)Extending Stay Service.............................................150
1付半天的費(fèi)用Pay a Half-day’s Rent
2延長(zhǎng)住宿Extend Stay
Section 12丟失物品Lost Items........................................................................156
1行李箱丟了The Suitcase Was Lost
2手機(jī)不見了Mobile Phone Is Missing
Section 13失物招領(lǐng)Lost and Found................................................................162
1撿到一個(gè)錢包Pick Up a Wallet
2手柄上有“W.J.”“W.J.”on the Handle
Section 14醫(yī)療服務(wù)Medical Service................................................................168
1肚子疼得厲害Have a Bad Stomachache
2頭痛得厲害Have a Terrible Headache
Chapter 3 日常餐飲服務(wù)Daily Food and Beverage Services.....174
Section 1預(yù)訂餐桌Booking a Table..................................................................175
1訂一個(gè)四人的餐桌Book a Table for Four
2訂一個(gè)靠江的餐位Book a Table by the River
Section 2迎客服務(wù)Greeting Service.................................................................181
1招呼客人Greet a Guest
2查看預(yù)訂Check the Reservation
Section 3安排就座Seating Guests....................................................................186
1引客入座Seat a Guest
2請(qǐng)客人等候Ask the Guests to Wait
Section 4點(diǎn)菜服務(wù)Taking an Order.................................................................192
1點(diǎn)餐Order Meal
2至尊比薩Supreme Pizza
Section 5中餐與西餐Chinese and Western Food..........................................198
1菲力牛排Filet Mignon
2喜歡吃辣菜Like Hot Food
Section 6自助餐與快餐Buffet and Fast-food..................................................204
1挑你喜歡吃的Pick Out What You Like
2要一個(gè)雙層奶酪漢堡Take a Double Cheeseburger
Section 7上菜服務(wù)Serving Dishes ...................................................................210
1北京烤鴨來了Beijing Duck Is Coming
2看上去很美味It Looks Very Delicious
Section 8上菜慢與上錯(cuò)菜Serving Late and Wrong.......................................216
1上菜慢A Late Order
2上錯(cuò)菜The Wrong Order
Section 9抱怨飲食Complaining About Diet...................................................222
1湯中有蒼蠅There’s a Fly in Soup
2雞肉不新鮮Chicken Is Not Fresh
Section 10其他抱怨Other Complaints...........................................................228
1抱怨餐具Complain About Tableware
2潑灑事件Spilt Case
Section 11結(jié)賬買單Paying the Bill...................................................................233
1賬單有誤Bill Is Wrong
2不接受支票Not Accept Cheque
VII VI
Chapter 4 商務(wù)中心服務(wù)Business Center Services...................238
Section 1會(huì)議服務(wù)Convention Service............................................................239
1租中型禮堂Rent the Medium-size Auditorium
2需要添加設(shè)備Need Adding Facilities
Section 2宴會(huì)服務(wù)Banquet Service.................................................................245
1預(yù)訂一個(gè)歡送宴會(huì)Book a Dinner Party for Farewell
2選菜單Choose the Menu
Section 3翻譯服務(wù)Interpreting Service............................................................251
1提供翻譯服務(wù)Offer Translation Service
2翻譯服務(wù)價(jià)格Translation Service Price
Section 4票務(wù)服務(wù)Ticket Service.....................................................................258
1詢問航班信息Ask Flight Information
2預(yù)訂下午的航班Book the Flight in the Afternoon
Section 5郵寄服務(wù)Mailing Service....................................................................264
1航空寄包裹Mail This Package by Air
2寄一封特快專遞信Send a Letter by EMS
Section 6傳真服務(wù)Fax Service.........................................................................270
1收到傳真Receive a Fax
2發(fā)送傳真Send a Fax
Section 7印制服務(wù)Printing Service...................................................................276
1復(fù)印文件Copy Documents
2打字與打印Type and Print Procedure
Section 8網(wǎng)絡(luò)服務(wù)Network Service................................................................282
1需要上網(wǎng)Need Surf the Internet
2發(fā)送電子郵件Send an E-mail
Chapter 5 賣場(chǎng)服務(wù)Shopping Mall Services..............................288
Section 1導(dǎo)購(gòu)迎賓Welcoming Shoppers .......................................................289
1只是隨便看看Just Look Around
2詢問店內(nèi)信息Ask Information Inside
Section 2服裝區(qū)Garment District....................................................................294
1免費(fèi)改短牛仔褲Shorten Jeans for Free
2不會(huì)褪色I(xiàn)t Is Colorfast
Section 3鞋帽區(qū)Shoes and Hats Section.........................................................300
1這頂帽子是用羊毛做的The Hat Is Made of Wool
2鞋子有點(diǎn)兒緊The Shoes Are a Little Tight
Section 4珠寶首飾Jewelry................................................................................306
1推薦珍珠項(xiàng)鏈Recommend the Pearl Necklace
2您很有眼光You Have Very Good Taste
Section 5古玩工藝品Antiques and Handcrafts...............................................312
1對(duì)中國(guó)古董感興趣Be Interested in Chinese Antiques
2買景泰藍(lán)花瓶Buy a Cloisonné Vase
Section 6書畫作品Painting and Calligraphy.....................................................318
1一位偉大畫家A Great Painter
2刻章藝術(shù)Cut Seals
Section 7化妝品Cosmetics...............................................................................324
1買個(gè)保濕霜Buy a Moisturizer
2粉底非常好High-quality Foundation
Section 8特產(chǎn)紀(jì)念品Specialties and Souvenirs...............................................330
1不同品種的茶葉Different Flavors of Chinese Tea
2自然而逼真的木制品Natural and Realistic Wooden Products
Section 9書刊音像Publications, Audio and Video Products...........................336
IX VIII
1找《國(guó)家地理》雜志Look for National Geographic
2泰勒斯威夫特的鐵桿粉絲Taylor Swift’s Big Fan
Section 10討價(jià)還價(jià)Bargaining.........................................................................342
1折中價(jià)格Split the Difference
2這是最低價(jià)It’s the Final Price
Chapter 6 康樂中心Recreation Center......................................348
Section 1健身房Gym........................................................................................349
1詢問健身器械A(chǔ)sk for Fitness Apparatus
2教練示范動(dòng)作Coach Shows the Movements
Section 2桑拿按摩Sauna and Massage............................................................355
1洗桑拿約45分鐘比較好About 45 Minutes’Sauna Is Better
2做全身按摩Have a Full-body Massage
Section 3功夫Kongfu.........................................................................................361
1對(duì)太極拳感興趣Be Interested in Tai Chi
2武術(shù)氣功的好處The Benefits of Wushu and Qigong
Section 4室內(nèi)球類運(yùn)動(dòng)Indoor Ball Games.....................................................367
1喜歡美式桌球Like Playing the Pool
2保齡球規(guī)則Bowling Rules
Section 5戶外球類運(yùn)動(dòng)Outdoor Ball Games.................................................372
1喜歡打網(wǎng)球Like to Play Tennis
2打高爾夫球穿著要求Requirements on Clothing for Golfing
Section 6游泳館Swimming Pool.......................................................................378
1談?wù)撚斡綯alk About Swimming
2先在淺水區(qū)游泳Swim in the Shallow Area First
Section 7洗發(fā)理發(fā)Shampoo and Haircut........................................................384
1頭皮屑困擾Dandruff Problem
2等待理發(fā)Wait for Haircut
Section 8美容美發(fā)Beauty and Hairdressing....................................................390
1臉部美容與化妝A Facial Make-up
2喜歡特別點(diǎn)兒的發(fā)型Prefer a Special Style
Section 9電影院Movie House..........................................................................396
1不會(huì)錯(cuò)過開頭Won’t Miss the Beginning
2喜愛科幻片Love Science-fiction Films
Section 10音樂廳Music Hall.............................................................................402
1古典音樂會(huì)A Classical Concert
2民族音樂會(huì)A Folk Concert
Section 11劇院Theatre.....................................................................................408
1換座位到前排Change the Seat Forward
2幫忙找人Help to Find Someone
Section 12在酒吧At the Bar.............................................................................414
1來杯香檳酒A Glass of Champagne
2品嘗中國(guó)酒Try Chinese Wine
Section 13在咖啡屋At the Café......................................................................420
1點(diǎn)三杯咖啡Order Three Coffees
2來杯卡布奇諾Have a Cappuccino
Section 14在茶館At the Teahouse...................................................................426
1推薦老舍茶館Recommend Laoshe Teahouse
2喝茶有益于健康Drinking Tea Is Good for Health
Chapter 7 其他服務(wù)Other Services............................................431
Section 1接機(jī)服務(wù)Airport Service...................................................................432
1確認(rèn)抵達(dá)日期和時(shí)間Confirm Arrival Date and Time
2機(jī)場(chǎng)接人Meet a Guest at the Airport
X
Section 2門前禮賓Concierge Service..............................................................438
1歡迎客人Welcome the Guest
2來住店的Come for Staying In
Section 3 汽車服務(wù)Car Service.........................................................................443
1叫出租車Call a Taxi
2趕時(shí)間Pressed for Time
Section 4 停車服務(wù)Parking Service...................................................................449
1按小時(shí)整點(diǎn)收停車費(fèi)Charge Fare by the Number of Hours
2我應(yīng)該停哪里呢Where Should I Park My Car
Section 5應(yīng)對(duì)火警Dealing with Fire................................................................455
1趕快撤離酒店Hurry to Evacuate the Hotel
2火勢(shì)得到控制The Fire Is Already Under Control
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