1 EXPLORING THE IT'INDUSTRY PAGE Introducing a company Structure of a company Company start.ups pfile of an IT company HoW to say and write numbers Present tenses LEARNING SKILLS：difierent learning techniques DEALING WITH CUSTOMER 2 PAGE Telephone communications between companies Sales enquiries Planning a computer system for a customer e-Cammerce using telephone language Question formj Making appointments Advising a customer learning skills：mediation 3 ORDERING PAGE Product specifications telephone orders Order confirmations customer service making an enquiry by telephone the future（1） Placing an order by telephone will future Writing emails learing skils：vocabulary 4 USONG hHE INTERNET PAGE Searching for information online Software downloads Free software The Deep Web Choosing search terms Giving instructions leagning gkills：speaking Madal／verbs 5 NsTALLING HARDWARE 5 PAGE System configurations installation instructions Installing upgrade cards Understanding technical texts Mediation：explaining instructions LEAening Skills：reading Passive voice 6 iNSTALLONG soFTwARE PAGE Software categories installation instructions Software registration Error messages Upgrade difficulties understanding installation instructions and error messages LEARNING SKtlS：Srammar Relative pronouns TRoUBLESHOOTING 7 PAGE Problems with hardware and software TrOubleshooting flowcharts Zelephone hotlines Service and maintenance contracts Calling a hotline Helping a customer with technical problems LEARNING SKILLS：listening Present perfect iNTERNATiONAL CONTACTS 8 PAGE Travel problems Making reservations CheckinR into a hatel Intercultural misunder5tandings Describing arrangements and plans Making small talk learning siulls：cultural awareness the future（2）： present continuous andqoing to TRADE FAiRs 9 PAGE CeBiT Product innovation Planning trade fair representation Sales presentations Product innovation Discussing plans in a group Planning and making a sales presentation Adjectives and adverbs 10 PROjECT MANAGEMENT PAGE Project meetings Project management software Agendas Project quality The perfect project manager Discussing a project Writing agendas -ing forms APPLYiNG FOR A lob 11 PAGE job advertisements ITjobs job applications job 5nterviews tips for writing a CV Writing a CV Writing a covering letter Preparing for and conducting an interview Past simple and present perfect CAsE sTuDY：NE丁wDRK！NG A sMALL BUSiNESS 12 PAGE Analysing requirements Network design Operating systems Quotations invoices Interview with Linus torvalds Discussing requirements Writing quotations and invoices Describing past projects Pairwork files page Transcripts page Unit word list page A-Z word list page Basic word list page
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