Chapter 1 Overview of Business Writings商務寫作概述
Chapter 2 Credit Standing Investigation資信調查
Chapter 3 Establishing Business Relations建立業(yè)務關系
Chapter 4 Inquiries and Replies詢價與回復
Chapter 5 Offers and Promotions報價與促銷
Chapter 6 Counter Offers還盤
Chapter 7 Orders and Replies訂貨與回復
Chapter 8 Payment支付
Chapter 9 Packing包裝
Chapter 10 Shipment裝運
Chapter 11 Shipping Documents貨運單證
Chapter 12 Insurance保險
Chapter 13 Complaints,Claims and Settlements投訴與處理
Chapter 14 Agency代理
Chapter 15 Trade Show會展
Chapter 16 Bid and Tender招標與投標
Chapter 17 Entering into a Contract簽訂合同
Chapter 18 E—Business電子商務
Appendix:Answers附錄:參考答案
References參考文獻