酒店實用英語聽說

初級篇
Part Ⅰ Elementary Courtesy English基礎禮貌英語
Unit 1 Welcome，Greeting and Farewell歡迎、問候和告別
Section A Phonetics語音
Section B Listening and Speaking聽與說
1-1 Welcome歡迎
1-2 Greeting問候
1-3 Farewell告另0
Section C Position Knowledge崗位知識
Unit 2 Thanks，Apologies and Best Wishes感謝、道歉和祝福
Section A Phonetics語音
Section B Listening and Speaking聽與說
2-1 Thanks感謝
2-2 Apologies道歉
2-3 Blessings and Wishes祝福
Section C Position Knowledge崗位知識
Unit 3 Permission。Acceptance and Refusal允許、接受和拒絕
Section A Phonetics語音
Section B Listening and Speaking聽與說
3-1 Permission允許
3-2 Acceptance接受
3-3 Refusal拒絕
Section C Position Knowledge崗位知識
Unit 4 Attitude態(tài)度
Section A Phonetics語音
Section B Listening and Speaking聽與說
4-1 Agreement and Disagreement同意與不同意
4-2 Suggestion建議
Section C Position Knowledge崗位知識
Unit 5 Emotions情感
Section A Phonetics語音
Section B Listening and Speaking聽與說
5-1 Satisfaction or Dissatisfaction滿意或不滿意
5-2 Reassurance and Sympathy安慰和同情
Section C Position Knowledge崗位知識
中級篇
Part Ⅱ The Front Office Department前廳部
Unit 6 Room Reservation客房預訂
Section A General Knowledge項目知識
Section B Listening and Speaking聽與說
Section C Exercises練習
Section D Position Knowledge崗位知識
Unit 7 Checking In and Checking Out登記人住及結賬退房
Section A General Knowledge項目知識
Section B Listening and Speaking聽與說
Section C Exercises練習
Section D Position Knowledge崗位知識
Unit 8 Concierge Department and Business Center禮賓服務部及商務中心
Section A General Knowledge項目知識’
Section B Listening and Speaking聽與說
Section C Exercises練習
Section D Position Knowledge崗位知識
Part Ⅲ The Housekeeping Department客房部
Unit 9 Room Cleaning and Supplies客房清潔及用品補給
Section A General Knowledge項目知識
Section B Listening and Speaking聽與說
Section C Exercises練習
Section D Position Knowledge崗位知識
Unit 10 Room Service and Laundry Service客房送饜服務及洗衣暇務
Section A General Knowledge項目知識
Section B Listening and Speaking聽與說
Section C Exereises練習
Section D Position Knowledge崗位知識
Unit 11 Emergency and Maintenance Service突發(fā)狀況及維修服務
Section A General Knowledge項目知識
Section B．Listening and Speaking聽與說
Section C Exercises練習
Section D Position Knowledge崗位知識
Part Ⅳ The Food and Beverage Department餐飲部
Unit 12 Restaurant Reservation預訂餐位
Section A General Knowledge項目知識
Section B Listening and Speaking聽與說
Section C Exercises練習
Section D Position Knowledge崗位知識
Unit 13 Seating Guests and Taking Orders領位及點菜
Section A General Knowledge項目知識
Section B Listening and Speaking聽與說
Section C Exercises練習
Section D Position Knowledge崗位知識
Unit 14 Serving During Meals and Taking Bills餐問服務及結賬
Section A General Knowledge項目知識
Section B Listening and Speaking聽與說
Section C Exercises練習
Section D Position Knowledge崗位知識
Part Ⅴ The Health and Recreation Department康樂部
Unit 15 Body Care康體
Section A General Knowledge項目知識
Section B Listening and Speaking聽與說
Section C Exercises練習
Section D Position Knowledge崗位知識
Unit 16 Sports Club健身
Section A General Knowledge項目知識
Section B Listen；ng and Speaking聽與說
Section C Exercises練習
Section D Position Knowledge崗位知識
Unit 17 Recreational Service娛樂服務
Section A General Knowledge項目知識
Section B Listening and Speaking聽與說
Section．C Exercises練習
Section D Position Knowledge崗位知識
高級篇
Part Ⅵ The Hotel Management酒店管理
Unit 18 Job Interview面試
Section A General Knowledge項目知識
Section B Listening and Speaking聽與說
Section C Exercises練習
Section D Position Knowledge崗位知識
附錄
Appendix 1 The Names of World'S Major Countries／Districts，Capitals／Prefectures，
Currencies and Abbreviation Symbols世界主要國家（地區(qū)）、首都（首府）、貨幣及縮寫符號
Appendix 2 The Names of World’S Major Airlines and Codes世界主要航空公司名稱及代碼
Appendix 3 Styles of Classical Chir）ese Foods中餐經典菜式
Appendix 4 Styles of Classical Western Foods西餐經典菜式
Appendix 5 The Summary of Chinese and Western Tableware中西方餐具名稱匯總
Appendix 6 Tea茶
Appendix 7 Answers to the Exercises習題答案