人力資源管理（第10版 雙語教學(xué)版）

CHAPTER1
MotivatingtheWorkforce2
EntertheWorldofBusiness
MarsIncorporated:WhereEmployeesLovetoWork3
Introduction4
NatureofHumanRelations4
HistoricalPerspectivesonEmployeeMotivation7
ClassicalTheoryofMotivation7
TheHawthorneStudies7
TheoriesofEmployeeMotivation9
Maslow’sHierarchyofNeeds9
Herzberg’sTwo-FactorTheory11
McGregor’sTheoryXandTheoryY12
TheoryZ13
EquityTheory14
ExpectancyTheory15
StrategiesforMotivatingEmployees16
BehaviorModification16
JobDesign16
ImportanceofMotivationalStrategies20
SoYouThinkYouMayBeGoodatMotivatinga
Workforce21
ReviewYourUnderstanding22
RevisittheWorldofBusiness22
LearntheTerms22
CheckYourProgress23
GetInvolved23
BuildYourSkills:Motivating23
SolvetheDilemma:MotivatingtoWin24
BuildYourBusinessPlan:MotivatingtheWorkforce24
SeeforYourselfVideocase:TheContainerStore’sSecretto
Success:EmployeeSatisfaction24
TeamExercise25
CHAPTER2
Organization,Teamwork,andCommunication26
EntertheWorldofBusiness
CarMaxUsesDecentralizedStructuretoSupportTeamwork27
Introduction28
OrganizationalCulture28
DevelopingOrganizationalStructure30
AssigningTasks31
Specialization31
Departmentalization32
AssigningResponsibility35
DelegationofAuthority36
DegreeofCentralization36
SpanofManagement38
OrganizationalLayers38
FormsofOrganizationalStructure39
LineStructure39
Line-and-StaffStructure40
MultidivisionalStructure40
MatrixStructure41
TheRoleofGroupsandTeamsinOrganizations42
Committees43
TaskForces43
Teams44
CommunicatinginOrganizations45
FormalCommunication46
InformalCommunicationChannels47
MonitoringCommunications47
ImprovingCommunicationEffectiveness48
SoYouWantaJobinManagingOrganizational
Culture,Teamwork,andCommunication49
ReviewYourUnderstanding49
RevisittheWorldofBusiness50
LearntheTerms50
CheckYourProgress50
GetInvolved51
BuildYourSkills:Teamwork51
SolvetheDilemma:QuestStarinTransition52
BuildYourBusinessPlan:Organization,Teamwork,and
Communication52
SeeforYourselfVideocase:ZapposCreatesOrganizational
StructureandCulturewithTeams53
TeamExercise53
CHAPTER3
ManagingHumanResources54
EntertheWorldofBusiness
TheRecruitmentProcessofCirqueduSoleil55
Introduction56
TheNatureofHumanResourcesManagement56
PlanningforHumanResourcesNeeds56
RecruitingandSelectingNewEmployees57
Recruiting57
Selection59
LegalIssuesinRecruitingandSelecting62
DevelopingtheWorkforce64
TrainingandDevelopment64
AssessingPerformance65
Turnover67
CompensatingtheWorkforce68
FinancialCompensation69
Benefits71
ManagingUnionizedEmployees73
CollectiveBargaining75
ResolvingDisputes76
TheImportanceofWorkforceDiversity77
TheCharacteristicsofDiversity77
WhyIsDiversityImportant?78
TheBenefitsofWorkforceDiversity80
AffirmativeAction80
TrendsinManagementoftheWorkforce81
SoYouWanttoWorkinHumanResources83
ReviewYourUnderstanding83
RevisittheWorldofBusiness84
LearntheTerms84
CheckYourProgress85
GetInvolved85
BuildYourSkills:AppreciatingandValuingDiversity85
SolvetheDilemma:MoraleamongtheSurvivors87
BuildYourBusinessPlan:ManagingHumanResources87
SeeforYourselfVideocase:TheImportanceofHollywoodLaborUnions88
TeamExercise88
Appendix
PersonalCareerPlan89
Notes95
Glossary99
PhotoCredits103