商務交際英語

Preface
Acknowledgements
CHAPTER 1 Communicating in Your Life
生活中的交際
Section 1．1 The Communication Process and Its Forms
交際過程與形式
Section 1．2 Barriers to Communication and Ways to Overcome Them
交際障礙及應對方法
CHAPTER 2 Diversity and Ethics
多樣性與道德規(guī)范
Section 2．1 Diversity at Work
商務環(huán)境下的多樣性
Section 2．2 Differences
商務環(huán)境下的差異性
Section 2．3 Strategies for Effective Communication
有效的交際策略
Section 2．4 Ethics in Business Communication
商務交際中的道德規(guī)范
CHAPTER 3 Writing with Style
商務寫作技巧
Section 3．1 Planning and Organizing Messages
設計和組織信息
Section 3．2 Choosing Words
選詞
Section 3．3 Creating Vigorous Sentences
造句
Section 3．4 Building Strong Paragraphs
建構段落
Section 3．5 Editing and Proofreading Messages
編輯與校對全文
CHAPTER 4 Writing E-mail， Memos， and Letters
電子郵件、備忘錄和信函的寫作
Section 4．1 Internal Documents
內部文件
Section 4．2 E-mail and Instant Messages
電子郵件和即時信息
Section 4．3 Memos
備忘錄
Section 4．4 Letters
信函
CHAPTER 5 Writing to Your Clients and Customers
給客戶和顧客的信函
Section 5．1 Writing Messages with Neutral or Positive News
中性信息或正面信息的寫作
Section 5．2 Writing Messages with Negative News
負面信息的寫作
Section 5．3 Writing to Persuade
說服性信息的寫作
CHAPTER 6 Writing Reports
商務報告的寫作
Section 6．1 Planning Reports
商務報告的設計
Section 6．2 Writing Informal Reports
非正式商務報告的寫作
Section 6．3 Writing Formal Reports
正式商務報告的寫作
APPENDIX 1 Proofreaders' Marks
APPENDIX 2 Glossary