Chapter 1 日常交際 Daily Communication
1.1 問候 Greetings 2
1.2 歡迎 Welcome 5
1.3 介紹 Introduction 7
1.4 感謝 Expressing Thanks 9
1.5 贊美 Compliments 12
1.6 致歉 Apologies 14
1.7 告別 Farewells 17
Chapter 2 餐飲服務 Restaurant Service
2.1 預訂餐位 Reserving a Table 20
2.2 準備點餐 Ordering Meals 23
2.3 上菜服務 Serving Meals 27
2.4 結賬打包 Paying & Packing 29
2.5 處理投訴 Dealing with Complaints 32
Chapter 3 酒店接待 Hotel Reception
3.1 電話預訂 Reservation Calls 36
3.2 登記入住 Checking in 40
3.3 客房服務 Chamber Service 44
3.4 辦理退房 Checking out 48
Chapter 4 雪場漫游 Services in Ski Resorts
4.1 指示方向 Giving Directions 52
4.2 標識說明 Public Signs 55
4.3 提供幫助 Offering Helps 58
4.4 游客服務 Visitor Services 60
4.5 安全提示 Safety Warnings 64
4.6 緊急處理 Handling Emergencies 68
Chapter 5 雪具租售 Equipment Rentals & Sales
5.1 雪具租賃 Equipment Rentals 72
5.2 購物接待 Sales Services 74
5.3 砍價問答 Bargaining 78
5.4 購買付款 Payments 82
5.5 售后服務 After-sales Services 84
5.6 滑雪裝備 Ski Equipments 87
Chapter 6 雙板滑雪指導 Ski Instructing
6.1 初階指導 Instructing Beginner Skiers 94
6.2 中階指導 Instructing Intermediate Skiers 98
6.3 高階指導 Instructing Advanced Skiers 101
Chapter 7 單板滑雪指導 Snowboard Instructing
7.1 初階指導 Instructing Beginner Snowboarders 106
7.2 中階指導 Instructing Intermediate Snowboarders 109
7.3 高階指導 Instructing Advanced Snowboarders 113
Chapter 8 服務冬奧 Volunteering for Winter Olympics
8.1 志愿服務 Volunteer Services 117
8.2 冬奧項目 Winter Olympic Events 121
8.3 雪場設施 Facilities in Ski Resorts 130
附錄 Appendix 134
參考文獻 References 138
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